Absolutely disgraceful!! £1500 taken, short dispatch note saying UPS will in touch, no tracking. No contact from UPS. Mulberry customer service lines not answered just go to a message box which is full. How can you run a company like this? 10 working days to have an email answered!! When there was a drivers shortage at Amazon all the management were given vans and sent out to deliver - This is exactly what Mulberry should do, get the management to answer the phones! With their current attitude I can't see this company being around for much longer.Reply to Mulberry's reply:Thank you for your reply, but you have not approached the main complaint, that it takes 10 days to answer an email. For goodness sake, get some more people in! Most online companies answer within hours sometimes minutes. To take days and 10 at that, is an insult and just not acceptable.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
