Utterly disgusted with the lack of customer service!Appalled that a very expensive bag has a problem with the stitching after being used only a couple of times - got in touch with customer services and it took many emails before I got a response.I was told that a courier would collect the bag and to would be returned in 2-3 weeks.Now I’ve been told a courier won’t collect - I have to take it to a drop off area which is a huge problem for me.Also I’ve been advised it will take around 3 weeks for them even to respond!The emails are worded very badly with spelling mistakes etc - the telephone number doesn’t work, this company is a joke!They don’t even have my account details correct - they show my bag as having been returned and refunded which it wasn’t!!!!They charge a LOT for these bags and then they don’t care .I’m sad to say Mulberry is NOT what is used to be- I have my eye on another bag but I think I’ll be purchasing a different brand - this is ridiculous!And Mulberry - please don’t simply reply with your usual reply - it’s not doing you any favours
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
