Impossible to actually get hold of anyone or for customer services to respond to an email. Ordered a rather expensive bag for special anniversary tomorrow and had to pay extra for special delivery (1-2 days) to ensure it would be here. No updates, no tracking ID, no sign of the bag yesterday (Weds). Sent emails to Mulberry with no response (7 days is appalling), tried to contact a store (who simply can also only email it seems). No idea if bag will arrive and now seems very unlikely. Huge disappointment from what I thought was a top brand.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
