So disappointed by the decline in Mulberry. I've bought a number of their bags in the past, but am sworn off them now. Despite the relatively high price point, there is no customer service phone line available, just an email address that isn't responded to - one star feels like too high a rating as there's no service provided to rate. The quality of the bags is still OK, but has decreased - lacking the attention and detail of previous years.UPDATE - perhaps the (minimal) effort that they take to respond to these reviews within 24hours would be better re-routed to actually responding to customer service emails in a reasonable time frame.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
