Absoloutley disgusting, I ordered a bag for my wifes birthday on October 11th for delivery on the 12th. The item was shipped and never arrived. I contacted Mulberry customer care via email and was fobbed off for the first week. Then, no contact at all for a further 3 weeks. I am emailing pretty much every day at this point requesting a call but no-one is bothering to either reach out of even read the emails, and the customer care phone number just directs you to email them. Disgraceful.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.