Poor customer services. Phoned Mulberry customer services 2 days ago as my newly purchased purse zip was faulty and the packaging was damaged. Lady I spoke too was obviously in a hurry and told me she would send me a link email to upload some photos of the damage so I could get an exchange. I cannot access my account to get a returns number as I recently changed my email address so I asked about this as well. So far still waiting. Next time will order from another retailer with better customer serviceConsidering Mulberry is a luxury company their customer service doesn't reflect this !
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
