My husband bought me a beautiful mulberry bag for my birthday. Unfortunately the stitching that secured the handle started to come loose in 3/4 places after 1 month of regular use. The retailer he bought from refused to do anything meaningful to help, so to gain some understanding of what we could do, took the bag into the Mulberry store in St Christopher’s place, and then team couldn’t do more to help. They immediately confirmed that the stitching was faulty and exchanged it for an ex-display piece in perfect condition. The service was exceptional right down to offering me a drink while I waited. What went from a very negative start was 100% turned around by this experience. Thank you!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
