My husband bought me an Anthony bag and after minimal use the brass finish on the Mulberry plaque has worn off making it look like a cheap market fake. I contacted customer service and was told that tarnishing is normal ( it is not tarnishing the finish has worn off) and to take it in to a Mulberry store to obtain a quote for a repair. I am disgusted that customer service are proposing that I pay for a repair on a faulty item. Definitely not a luxury brand, just a rip off.After leaving this review customer services contacted me with an incredibly patronising email saying they would replace the plaque for £80. I really can’t believe they have the nerve and if I could leave less than 1 star I would.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
