I have purchased multiple leather items from Mulberry in the past. One of my most recent purchases was a bag around 8-9 months ago. The chain of the bag unexpectedly snapped and I contacted Mulberry customer services expecting the chain to be fixed or replaced. This was on 29th June 2023. Since that time, I have been sent two broken chains through the post, I've been offered differing ways of the issue to be resolved - one of which was to send the bag back, to have yet another chain sent out or to just be sent a replacement bag. I chose the first or the latter as I didn't want yet another broken chain. This was ignored and I was told yet ANOTHER chain will be sent and promised it would be resolved this week.I've not received the chain and the matter is still left unresolved, over 3months later.I'm beyond fed-up and as much as I love their designs, I will not be purchasing another Mulberry item and I certainly will not be recommending them.My hope is after this review, maybe, just maybe the matter will be resolved??
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
