My husband bought me a mulberry purse. Although I’ve had it a while I have hardly used it. I have had a number of purses and handbags from Mulberry. However this purse has leaked dark red dye onto the purse and now can’t be used. I contacted Mulberry via email who take some time to reply. I also attached a photograph. I told them I did not have the receipt( it was a present anyway, and who keeps receipts when you are satisfied with the product delivered). I explained that and told that I would need a credit card receipt! I had told them it was a present. The subtext is they don’t believe their customers. I have purchased 4 bags and 3 purses from Mulberry over the years but I will not be purchasing any more. Perhaps I should send photos of the products and they may believe me? Shameful for a so called high end company to behave in this way. I now have a very expensive purse which I will have to throw away. Interestingly, in the past I have dealt with so called ‘bargain end’ companies (eg. Lakeland Plastics) and others who have immediately responded with a replacement item and apology. I have written to the CEO for a response. We will see!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
