I ordered a handbag online and received the wrong item. I contacted Mulberry via email and am still waiting days later for any response. I tried calling the phone number and the hours are very limited. I just want a response and the correct handbag I ordered (the one I was sent is half the price of what I paid) but the silence is telling me they do not care about customers and I just want a refund.Update: I called the customer care phone number and was able to talk to someone about returning the wrong product. I never received a response from the email address of customer care that's on the product receipt, they should remove if they will not respond to it.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
