I purchased a purse that broke after less than a month of using it. It took a month for customer services to arrange a return and refund. I have returned the item and they are now saying they cannot refund to my original payment method (PayPal) and requesting that I send them my bank details via email. I am not happy to do this. They have said they *might* be able to issue a gift certificate that I can use online.No offer of compensation for the inconvenience called and still no resolution of the issue.Rubbish service from a so-called 'luxury' brand.Once this is resolved I will not be buying anything from them again.*Edit: Mulberry resolved the issue today with a gift card and a goodwill gesture. The customer services team were brilliant throughout, especially Kobi, who deserves a special mention (and a bonus!). Thanks Kobi!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
