After receiving an on line order from mulberry ( despatched from Regent Street ) when opened, the bag was in a tragic state. Scratched down to the base metal on the handle and no protective plastic on lock. Unbelievable condition, so much so photos were taken to record the terrible quality. It was immediately returned and thankfully our money returned. Customer services, well, good luck on that one. I decided to go to the Mulberry stand situated in John Lewis Nottingham. They ordered me in a bag, it was checked and in perfect condition. The staff in the store are outstanding. Customer focused, pleasant and made the experience of buying a luxury product an absolute joy.Mulberry, John Lewis Nottingham. I’ll be shopping there again.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
