Sent in for simple repair. Heard nothing after weeks, not even an acknowledgment of receiving bag! Phone and get through to some useless individual by the name of Izzy. Courtney slightly better. 3rd phone call off the day and get through to Aaron who is much better. Say they’ve sent emails, but they don’t come through. Then turns out they have issues with their emails.Absolutely awful service for what I consider a luxury brand! Would not recommend. Wouldn’t buy again! It’s gone back for repair due to poor craftsmanship - their customer service is even poorer!Dreadful!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
