I started the returns process with mulberry on the 28th December, I had a DPD collection booked for the following week which failed to arrive. Since then I have sent 9 direct emails, sent a message through the customer service form on the website and called the customer service phone number every week which is currently not in service, I even called one of the stores to try and get help! I added a review on the website to try and get some attention but all has been ignored! On the 13th January I had an email to rebook the collection which I immediately responded to and have had no contact since.As of this review I have been waiting 50 days to get a refund for a product that mulberry have failed to collect.I have also been reading these reviews and seeing that mulberry’s response is largely generic which is completely unacceptable when your breaching customers rights to returning and refunding unwanted goods.17/02/23 UPDATE! After receiving a reply from Mulberry with a contact number I called the number which went through to an answering service which cuts you off before you can leave a message but puts you through to a customer service survey, this gave me an opportunity to leave a message which I did to inform Mulberry that I will be seeking legal advice if I am not contacted by Monday.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
