I placed an order and received it within a few days - amazing. I have since tried to return an item from this order via DPD collection. I asked for it to be picked up on a certain day, I receive the 1 hr arrival slot and waited but they never arrived. I have tried to get back in touch with Mulberry but as others have said my emails have been ignored and the phone lines are closed. I have NEVER experienced this before and I have been buying Mulberry items for the past 20 years! What is going on? I just want the box collected and my item refunded. Please help! Order number: W53738958Update: I contacted Mulberry through Twitter and they responded within a few hours and have now sent me a DPD label so I can return the item myself (my choice) so I’m happy. Now to get the refund!!
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
