I can only echo the negative experiences I’ve seen on here, and share that this has been without doubt the absolute worst customer service I have ever experienced.Absolutely ZERO customer support at every step of my purchase, the website has such incredibly poor functionality that I somehow ordered the same item twice without it letting me know until I noticed my bank had been charged twice. The returns process has been agonising, up to now I am yet to receive ANY correspondence regarding my return or when I would expect to get a refund, and it’s been over three weeks (Jan 9th - Feb 8th). I have had to instigate the assistance of my bank in retrieving my money, hopefully Monzo will be more helpful that Mulberry.It’s staggering to me that a luxury brand of international repute could have customer “service” quite as appalling as what I have experienced with Mulberry, I’m sure it won’t mean a thing to them but I will adamantly say: I will NEVER shop from them ever again, and if you’re reading this to consider a purchase from Mulberry I implore you to think twice. If you really want a particular Mulberry product I suggest you buy from a concession in a department store, avoid buying direct from the website at all costs.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
