I purchased a bag 16/01/23 to be delivered to my home address. To date I have not received and on the tracking it shows that it was left in my neighbours unlocked open porch, my neighbours were not in. I did not request for my bag to be left in an unsafe place however mulberry claims that it’s t&c state that they can leave my bag wherever they or DPD see fit so have refused a refund. Do not buy anything from this company as according to them you accept this condition. For a company claiming to be a luxurious brand the customer service is appalling. I would not be surprised if they are going into administration due to the staffing issues, telephone line down and refusal to refund. Buyers beware. Avoid at all costs. I have escalated and will now need to contact my credit card to request a chargeback,
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
