I had trouble getting hold of Mulberry in regards to returned item and was concerned. I returned a bag via DPD who stated they had not collect my item. I luckily had photos of the him collecting the bag. DPD would not entertain the complaint. It has to come from mulberry. I contacted mulberry via email and phone messages left but no response. However, after contacting them through Facebook messenger I had a prompt response. The issue was sorted in one day and the money back in my account. I wish it had of been easier to contact mulberry but I am pleased to say it was resolved and those I had contact with could not be more helpful. Thank you for sorting my refund.
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For more than forty years, Mulberry has been a leading British lifestyle brand, internationally acclaimed for our quality and design. Mulberry’s handbags - the Bayswater and the Alexa - have become contemporary classics, iconic examples of British design and manufacturing expertise.
