Quality Product and Customer Focused - Munin delivers quality products worthy of the cost. They also show (as in my case) that they care about their customers' satisfaction. My wife had submitted a support-related email during the holidays. Simon responded directly and worked with us to ensure our questions were resolved. It's not every day you come across a company that puts equal focus on selling a great product and post-sale satisfaction. I recommend Munin for each and both of these reasons
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