A mixed experience which turned out well in the end. Time to dispatch order was good - with carrier (UPS) within 3 days. Performance by UPS was appalling. Order seemed to get stuck in their warehouse and eventually was marked as return to sender. Very worried by all this I contacted Music Store by email who responded (after more than 24 hours) that UPS were having problems with their orders dispatched on this date, but that order would be received within promised time of 4-6 working days. Simultaneously, I received an email from Music Store apologising for the delay and advising that a replacement order would be sent out to cover the initial undelivered one. From here things went as smoothly as could be expected for an export from Germany to UK, with no hold ups. Time from shipping to order was 4 days. So, in the end I would say that I was happy with Music Store sending out a replacement unprompted and would rate them as good, although time to respond to email queries could be improved. UPS however is another matter!
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