If you are looking for a trusted service with excellent design skills with a professional team, look the other way and please read my review first!Our experience from the start has been very rocky. Timing of meetings and phone calls was hit and miss, which is frustrating due the difficulty of setting aside time to deal with issues that could have been resolved with a phone call or emailThey have this habit of sending disclaimer to sign before completing the project in view of washing their hands of any responsibility for changes neededRequested full payment upfront therefore you’re unable discontinue the service if they are underperforming Can’t be bothered to make calls to iron out issues and don’t provide a phone number to contact the team member responsible for creations and will only call back under caller IDPromised discounts for google services to keep you on board after many complaints then pulling it out from under you and ignoring any email mention of itVery poor communication when it comes to further service charges without transparency from the start, then giving an ultimatum and refusing to make full completion of website to go liveDuring the build process they made way too many amateur mistakes with spelling of descriptions, pictures and placements for the design to the point it felt we were designing it. Took so much of our time constantly re-sending information and not being able to give a simple phone call.All issues raised with them and by the end they there was absolutely no effort made into the project as they only give you 3 modifications (even if it’s their mistake) then apply a ridiculous cost for changes after. There were no improvements in the simple respect deserved as a paying customer, they very quickly sent disclaimers to sign and showed a poor attitude. Even though the website was paid in full they will refuse to send the website without signing a disclaimer. They don’t actually send you instructions on how to set up your website, they sent a huge database with IT jargon that will only be recognised if you work in this line of work.We had no choice but to hire another outside designing consultant to fix and re design with respectable skills who will host and design at a reasonable cost and make live
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Mutatio is a creative agency working to create meaningful websites, brands and marketing. With over 10+ years experience we have gained a gobal reputation for delivering engaging and innovative digital solutions.
