Formal public notice to Muziker – reposted after previous message was removed
I am posting this statement again, as my previous public message regarding this case was removed.
For the sake of transparency and record, I am restating the facts below.
I purchased a guitar pedal from Muziker that was delivered with a clear malfunction / quality defect.
In accordance with the instructions provided by Muziker, I opened a formal claim and returned the product via the designated carrier on December 22nd.
Since that date, the following has occurred:
• Continuous follow-ups with no concrete resolution
• A total of 17 email exchanges
• On January 22nd, Muziker informed me that the carrier allegedly delivered an incorrect package
• Muziker now claims that the product was never received
• I was informed that they require up to 30 days for internal warehouse processing, followed by 2–3 additional months with the manufacturer
• Customer service in Spain explicitly stated that they cannot take any further action
It is important to state the following clearly:
1. The customer cannot be penalized for failures involving Muziker’s logistics partners, carriers, or suppliers.
2. The product was returned on time, correctly, and in good faith, following Muziker’s own procedures.
3. Any dispute regarding loss, misdelivery, or internal processing is Muziker’s responsibility, not the customer’s.
4. The reasonable and legally acceptable timeframe for a refund has already been exceeded.
At this stage, the absence of a refund constitutes a failure to comply with basic consumer protection obligations.
My request remains unchanged and fully justified:
➡️ Immediate refund of the purchase amount
➡️ Muziker may continue resolving its internal or supplier-related issues independently
Case reference:
Re: Claim – Product malfunction
RE25846530363
[muziker#3054560]
This post is published to maintain a public and factual record of the case.
I will continue to document this situation publicly until it is fully resolved.
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Una tienda online europea confiable con más de 25 años de historia y showrooms en Chequia y Eslovaquia, especializada en instrumentos musicales, LPs, tecnología de audio, equipos de DJ y accesorios musicales. Una empresa socialmente responsable, con respeto por el planeta y con el objetivo de mejorar constantemente sus servicios.
