I bought a Boulevard MVMT timepiece as it had all the features I wanted, but unfortunately there was a problem with the case. As an international customer, I was prepared to count my losses but was convinced to contact their customer service, and I am so grateful that I did. Every representative I spoke to was cordial, kind, and professional. They all responded in a timely manner.First, I was given a detailed sequence to reset the case. As the reset was unfortunately not successful, I was asked to provide some information. After this, MVMT made a replacement request, and I was kept updated on its status. I was provided with instructions on the band removal and received the replacement within four days of MVMT sending it. Usually customer service gets a bad rap, but my experience proves this is not the case with MVMT. I will definitely patronize their business in the future. So if you are wondering if MVMT has impeccable customer service, they do. With respect to the product - It has a high-quality feel and is not at all flimsy. It really is a beautiful and classy timepiece. Thank you MVMT for making my experience a great one.
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