Had an issue with my large luggage due to the lock being severely deformed, which made it impossible to close my luggage. I contacted their customer service and they were extremely quick to reply - which I have rarely experienced before with customer service…They addressed my issue swiftly and ordered a new luggage on the same day.Overall quite pleased with the quality of their suitcases, and extremely pleased with the quality of their customer service.I would still note that the suitcases are quick to scratch so be careful whilst travelling.
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