I paid €457 for a suitcase on March 14 and received no tracking number or delivery updates for nearly two weeks. After sending multiple emails and Instagram messages, I was told the item “was shipped”, yet the DHL tracking number doesn’t even exist. Their customer service is slow, unresponsive, and full of excuses. Now I’ve filed a dispute with my bank to get my money back. This is not what I expected from a so-called premium brand. Be extremely cautious, read other reviews and avoid ordering from MVST until they fix their operations.
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