Sad to report I only used this bag as a carry on 4 times when I opened the clasp and it broke in my hand. The mechanism is just made of plastic and not durable. I have been waiting 4 weeks for support to figure out what to do. The bag is now worthless as it doesn’t close so I have to purchase a new bag for my trip coming up in 2 weeks. Support let me know they are waiting to hear back from their warranty team however looks like a very small company so I’m confused what is taking so long unless their warranty team is a third party. Bad quality for value I would not recommend. For this price point it is better to go with industry leader brands to avoid buying from a company that may disappear on you. Feels like they are not compelled to help here or fix, so I will likely end up tossing this nearly $400 bag in the trash and paid $100 per use. Sad to report as well one of the wheels started acting up on my last trip making the bag less smooth to move around however I have no faith to ask their support for help with this additional issue, simply wanted help with the clasp and yet here we are a month later. No SLA for response has been defined.
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