mwands.com

i purchased 2 items from them in june…both items were defective

i purchased 2 items from them on june 13th 2022 they were shipped on 06-15-2022. the first item a hybrid wind and solar control panel lasted about 2 to 3 weeks then the "main brain" mechanism went out it was defective. i contacted them and they replaced it but i had to pay shipping charges for the replacement.last week 09-13-2022 the hot water heating element 12 volt 200 watts with adjustable thermostat stopped working. i un-installed it and tested it by hooking it directly to a brand new 12 volt D.C.battery and it didnt work. i contacted missori wind and solar and they stated i have to pay shipping both directions for a repalcement unit of lesser value or they would only issue a partial refund for the defectice item and would not stated how much.BUYERS BEWARE THEY ONLY WARRANTY ANY ITEM THEY SELL FOR 30 DAYS..NO MORE. THEY SELL CHEAP ITEMS THAT DO NOT LAST....i will no longer do any more business with them ....please dont not take this for granted i have used wind and solar systems for a very long time and will never recommend this company to any one...of course they are gonna say ....blah blah blah blah blah....but i know how to properly install, regulate and use solar and wind system items....buy at your own risk you have been warned. i have filed a complaint with the B.B.B, because of the unprofessinal and unethical way they do business and treat thier customers...the below warrunty clause is straight from thier website and i am a coustomer who was sold a defective item that expected the company that sold me the defective item to be honest and professional ..and uphold the warrunty for the defective item as stated on thier own website..... " 12.4 Limited Warranty MWS warrants its products free from defects in material and workmanship for a period of ninety (90) days from date of shipment. This warranty is expressly in lieu of all other obligations or liabilities on the part of MWS. THE FOREGOING WARRANTY IS SPECIFICALLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUATORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. MMW NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME ANY OTHER LIABILITIES IN CONNECTION WITH THE SALE OR USE OF ANY GOOD OR PRODUCT. THE FOREGOING WARRANTIES AND REMEDIES ARE FOR BUYER’S EXCLUSIVE BENEFIT AND ARE NOT TRANSFERABLE...." i am within the 90 day period of the shipping date and yet the sales manager stated " there is only a 30 day warraunty on the heating element".... this is a honest review about missori wind and solar ....they are very deceitful....and yes im filing complaints at other websites to inform the public of the way they handle business and poorly treat their clients....DO NOT BUY FROM THEM.. yes i was upset when they stated they would not replace the defective item with the same item or would not refund the full price for the defective item.. and then me having to pay all shipping fees for a defective item that is still within the warraunty period of 90 days as stated on thier own website.....this is what type of service you will receive after they get your money and send you defective low quailty items.......i always try to give someone the benefit of doubt... so even after i read the negative reviews i decided to buy from them,, that was a big mistake on my part...never again..and if you read the responses from misery wind and soul..ess to the complaints filed against them they are all basicly the same responses .....they try to make the clients who file the negative complaints the bad party...just read the response from misery wind and soul...less and that informs you on how they treat the clients,,,..BUYERS BEWARE...YOU HAVE BEEN INFORMED...ITS YOUR CHOICE NOW......peace and Gods speed to all of you.

Date of experience: Sep 12, 2022