I am writing to formally raise my concerns regarding the extremely poor internet service I have been experiencing. I am currently subscribed to a 50Mbps package for both downloading and streaming, yet the actual speeds I receive are incredibly slow—you would swear I’m on LTE.This issue has persisted for over a month, and despite previous complaints, I have not been assisted. I have only three devices connected, yet the internet remains unusable, constantly buffering on all platforms. With the price increase in April, I do not believe the service I’m receiving is worth the amount I am paying. There is no justification for R800+ when I am consistently getting far less than what I am paying for.At this point, I see only two reasonable solutions:1. Either downgrade my package to reflect the actual speeds I am receiving and adjust my billing accordingly.2. Or provide a real and immediate fix to the poor speeds, as I am no longer willing to tolerate paying for a service that does not meet expectations.Additionally, I need urgent clarification on billing discrepancies. My account is supposed to be debited on the 27th of the month, yet MWEB continuously debits on the 1st, which was never agreed upon. Despite my previous efforts to resolve this, nothing has changed. This must be corrected immediately.I need a proper response and a solution immediately. If this issue is not resolved, I will be left with no choice but to escalate it further.
Claim your business profile now and gain access to all features and respond to customer reviews.
