I am writing to express my extreme frustration and dissatisfaction with the service I have received over the past three weeks. After holding the line for more than 45 minutes, the call center agent abruptly hung up on me when I kindly requested to speak with someone who could resolve my ongoing issue.Despite numerous attempts to get assistance, I have not been able to reach anyone who can help. The technical support team is unable to provide a solution and cannot direct me to someone who can. I have been repeatedly referred to Vumatel, who immediately sent me back to Mweb, creating a cycle of unhelpful referrals.I have taken multiple steps to resolve the issue on my end, including purchasing a new router, conducting all recommended tests multiple times, and even upgrading to the highest available line. Despite these efforts, the problem persists with no resolution in sight.I urgently request that this matter be escalated to a general manager or someone with the authority to address and resolve this issue. I am beyond frustrated and need immediate assistance to rectify the situation. If no resolution is provided, I will be forced to consider changing my ISP to receive the support I require.
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