On Friday my service was switched off due to payment issues. I contacted mweb to find out what's going as I made payment on the 24 November. Someone named Aqeela who was very bad at her job missing every question and making me ask twice told me that I have been paying late. I was requested to make payment for re-activation, I then went into the app and saw a notification asking me to make payment and that I will be reconnected after 30 min if I do so. I then made payment. It's Tuesday and my service is still off.And low and behold I receive another bill this morning requesting me to make another payment. This afterer being told I only owe the amount which I paid. I contacted them this morning and was requested to provide proof which I did and was informed they do not accept screenshots, after downloading proof I returned to the chat not even 2 min later to submit and the chat was closed due to inactivity.I'm trying again now and I seem to be in the back of the queue again. It's been 2 hours of trying to contact this company and hopefully can have this sorted before the end of the day.I'm really considering cancelling this service due to lack of assistance.
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