What an absolute NIGHTMARE of a company to deal with. I have been trying to cancel my contract since DECEMBER 2024!!! You can't do it on the app, you can't do it on the website, their chatbot doesn't work, you phone the call centre and it never connects you to anyone, and then it just cuts the call. I cancelled my contract in writing at the beginning of January 2025 in writing, the only address I could find was the complaints one, so I sent it to them, gave my one month's written notice, they acknowledged and said someone would call me, well it's April 2025 now, and I am still waiting. They continued to debit my account, so I reversed the order end of Feb + March, and now I have blocked their debit order, only to be sent a message to say they are handing me over to the credit bureau for non-payment, and the only way they will now cancel my contract is I have pay them and they will then have the cancellation team contact me.I have never dealt with such incompetent people in my life, none of them know how to do their job, so we as their customers must be inconvenienced. I dare them to hand me over, I have everything in writing and I will take it further. If you are thinking of getting fibre with MWeb, here is my advice........DON'T!!!
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