MWEB ARE USELESS AND INCOMPETENTI had MWeb LTE with their "free to use" router for a while, but I was unhappy with the line speed I was receiving and Mweb's price increase for what I was getting, so I cancelled my service and returned the "free to use" router on 25 March 2025, via courier, to the address which MWeb provided to me. On 24 May 2025, I received a statement from MWeb reflecting that I now owed R1650 for the router (which I had already returned via Postnet, in March 2025). I submitted an email to MWeb and received a returned email with the reference number MWB31337078 stating that I would be contacted within 24 - 48 hours. To date I have still not been contacted and I am still receiving statements from MWeb stating that I still owe them for the router. This is reflecting badly on my credit score and if MWeb don't fix this with immediate effect, I will take this matter to the Consumer Ombudsman
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