I cancelled my contract with Mweb telephonically on 5 August 2024.I have since received an email stating that the service will be terminated on 30 September 2024 which will in actual fact be 2 (two) nonths notice.I spoke to one arrogant and rude staff member YANELISA GULWA who was quite adamant that "a calendar month" is from the 1st to 30th of a month. In terms of SA Law this is not so.I also spoke to Ms G Peterson on 5 August who confirmed that the contract will be cancelled at the end of this month as we had already paid for August.I find it very disturbing that you have rude staff that speaks over a client who is trying to explain.YANELISA furthwr stated that I will be debited at the end of August for a full month.Please resolve this matter as soon as possible and revert to me.
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