I made an order for wi-fi service on 13 May 2024 but my service was never activated. I made numerous airtime wasting calls to their sales contact number and had to hold for almost an hour at some point but still couldn't get help. The consultants on the end of the line always said I'd be activated within 48 to 72 hours but that never happened. I then resorted to cancelling the order and requesting a refund but that in itself was a nightmare. I was told I'd be refunded within 5 to 10 business days but here I am today, more than 10 business days later without any refund paid back to me. Their partner Vumatel just refers you back to MWeb as the responsible ISP yet MWeb claims Vumatel is the one responsible for actioning the refund. They just play ball with customers.
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