mweb.co.za

1.1
1.1 Based on 289 reviews

...

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Sadie Lewis
If I could give ZERO stars

If I could give ZERO stars, I would. I'm here to talk about your real strength: customer service. Wow, just wow.Spent over 45 minutes on the phone, bounced around like a game of hot potato to five different people. Kudos to Dylan, the last guy, who promised a call back in 30 minutes. It’s been two hours still holding my breath!Moved house, paid upfront for a new line. Seven business days later, request canceled with no explanation. But here’s the kicker: you offer me LTE because "there’s no coverage," even though my entire road has fiber. Bravo! You’ve redefined the math—1+1 now equals 9.Dylan, any day now on that miraculous callback?Incredible job, team.The level of sarcasim should hint at my level of frustration.

1
Date of experience: May 28, 2024

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