On the 22nd of April 2024, I informed Mweb that I would be moving house and they should move my contract over to the new house and have the fibre installed and activated. My request and order with Mweb was activated on the 23rd of April 2024 with the order number of X11368743. We had Vumatel install and activate the fibre line on their side on the 27th of April 2024. Since then we are still awaiting Mweb to activate our internet from their side. It has been a month now that I had informed Mweb that we were moving and had Vuma install from their side, however Mweb are just not coming to the party. I have been phoning Mweb every day asking them to sort this problem out and I get transferred to one department to the next to only find out that the moving department is the only ones that can activate this on their side and the consultant must email them. I get told I will get a call back to give me feedback and nobody ever does get back to me. Yesterday I spoke to Sibongile and she promised to get back to me in the morning and I have had no call back, I was given the reference number MWB27762146. I don’t think Mweb cares about me as a customer, I’m a small fish in a big ocean with my voice falling on deaf ears. I’m more than frustrated and angry. I think my contract with Mweb has reached its lifespan & I need to find a new internet service provider. The ETA keeps on changing, the current ETa is the 27th of May, however that could get pushed out to a further month. I hope someone out there can assist me in either cancelling Mweb or making my voice heard.
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