I've been a client of Mweb for over 4 years, almost 5 years and recently the service has just been going downhill at a tremendous speed, the wifi is barely working (and even when there are sea cables damaged), they increase the prices. Their excuse is that the providers, such as Openserve, pushed up their prices, so they have to too... eventhough that is NOT AT ALL the case (as if I can't Google or contact Openserve to confirm the validity of Mweb's claim!). Their prices did not increase. Friends who live in the same area and are also with Mweb, dit NOT receive a price increase email - how odd is that?! So why are we receiving a price increase?Don't even bother signing up with them (even if it looks like a good deal - it's too good to be true), because let me tell you why. They increase their prices every 4 or 6 months or as they please, and not annually like other ISP's. I've experienced TWO price increases in less than a year! Also then don't even bother to contact them about it, because you will get some vague and automated response and when you follow up, you will just completely be ignored (no acknowlegement of email, nothing). Last time they said they will offer me a R50 discount monthly, just to push the price up again by R70 in the next two months. Terrible! We're now looking at other ISP options instead as Mweb has clearly broken our trust and one would have thought being a loyal subscriber to them would go a long way, clearly it doesn't.
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