It is almost impossible to get a hold of customer service. Tried to get an upgrade on my internet package provided by MWEB. I was told it can't be done as l don't have Fibre in my area which is completely untrue as the are my internet provider and we have Fibre. They clearly don't care about keeping customers after l suggested cancelation. Was told by the sales agent that l must go ahead and cancel. So after spending over an hour trying to get a resolution l ended up canceling their over priced service. As you can see by the ratings in the reviews this is not a company l will ever recommend. Shocking.
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