I would just like to say, how absolutely disgusting the customer service is at MWEB. I got a SIM card early last week, and since then, I have as issues with it. The signal was weak and I spent more on personal data, even more so, airtime to try and get hold of the bloody MWEB team because they NEVER answer their phones 🤦🏻Eventually I got hold of them, tried cancelling my subscription, after the customer care agent was VERY disrespectful. Only to find out that it will only be cancelled in FEB 2024, and I will have to pay for those 2 months, WHICH I CANT EVEN USE IT!!!!To which I phone them, and AGAIN, after struggling, I got hold of an agent, explained everything and was just told "not my problem, I can't help you" Which I have then read through EVERY term and condition, legal notice and every other document on mwebs site, and it states that if I want to give notice, the subscription will end in no later that 20 WORKING DAYS! Not bloody 2 extra months that I have to pay for 🤦🏻 and after this unpleasant experience, I will not be using MWEB, nor will I recommend them to anyone else
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