Shocking! Why is MWeb still an Internet Service Provider?Seeing how many bad reviews MWeb has it's very hard to believe that they are still operating. I'm asking myself if writing this review is even worth it. Anyway here goes: So I had Fibre connection with MWeb for 12 months. When my lease expired, I had to move to a new place. I asked MWeb to process my move to my address and also informed them that the new place had Fibre connection already installed and that the OMT black box was operational. All they had to do was migrate the line from the previous tenant to myself. After waiting a week without any feedback I decided to give them a call and check how far they were with the process. I was informed that I'd be called by an individual from MetroFibre to sort out my connection. 4 days later I received the call and the gentleman ask to come to my place and install the Fibre line. I informed him that the connection is good and the OMT black box is working just fine. He then asked that I send him a picture of the back of the OMT showing all the necessary serial numbers and all. 3 days later after not receiving any feedback from them I decided to cancel the entire process and rather go with a different ISP. It's been more than a week since that request and it has still not been finalised. My problem is I'm sitting without internet for 3 weeks. The new ISP cannot process my application until MWeb has confirmed the cancelation. MWeb cannot help me as their client but they are holding me back from getting assistance a different ISP. This is ridiculous!! Just process my cancelation and let's go our separate ways already! Again I ask, Why is MWeb still an Internet Service Provider.Out of 7 consultants I have spoken to since I'm been calling this for past 3 weeks, 1 has been helpful.My issue has still not been resolved even after getting an SMS from them saying that my application has been canceled. When I call my prospective ISP, they say my cancelation request has not been finalised with MWeb.Apparently MWeb's project managers don't have names and phone numbers, and no one is able to have an in person conversation with them because they only work on inciden numbers. Also, I was not aware that MWeb is unable to send cancelation letters to it's clients - what a joke! So the only evidence I have that my product has been canceled is an SMS and an incident number - another joke!1 star is not enough. I wish it were possible it rate with negative stars.
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