MWEB’s customer service is, without a doubt, the worst I have ever experienced. As both a business owner and an executive, I am appalled by their complete disregard for their customers and the lack of professionalism at every level.My line was suspended without any form of communication—no email, no text, nothing. For a service provider, this is inexcusable. Communication is the cornerstone of any reliable service, especially for something as critical as internet access, which my business depends on. This failure caused unnecessary disruption to both my work and personal life.When I tried to resolve the issue, I was forced to wait over 30 minutes just to get through to someone. After finally connecting, my call was abruptly dropped, forcing me to start the process all over again. This is not an isolated incident but appears to be the norm when dealing with MWEB. Their call center experience is nothing short of infuriating, and their agents seem indifferent to the inconvenience caused to their customers.When I made the decision to cancel my agreement with them, I was informed that cancellations can only be processed on the first of the month. This rigid policy effectively locks customers into paying for an extra month if they miss that arbitrary deadline by even a single day. It’s not just unfair—it feels punitive. Such practices surely warrant scrutiny under the Consumer Protection Act, as they border on exploitative.As a business owner, I requested to escalate my complaint to someone in senior management. My request was flatly refused. The agents I spoke with were rude and dismissive, showing no willingness to resolve the issue or even acknowledge the gravity of the situation. Refusing to allow customers access to senior representatives is not only unprofessional but also signals a complete lack of accountability on MWEB’s part.I trusted MWEB with both my home and business lines, but they have consistently proven to be unreliable and incapable of delivering even the most basic level of service. This is not just a matter of inconvenience; it’s a breach of trust that has directly impacted my business operations.MWEB’s policies, combined with their unwillingness to assist, leave me questioning whether their practices are even compliant with consumer protection laws. The combination of inflexible contracts, poor communication, and an unwillingness to take responsibility is deeply concerning and reflects a company that cares more about trapping customers in unfair agreements than actually delivering a reliable service.For anyone considering MWEB, I cannot stress this enough—stay away. Their service is a nightmare to deal with, and their lack of accountability will leave you frustrated and unsupported. I will be moving my business elsewhere and advising everyone in my network to do the same.MWEB’s complete failure to provide even a basic standard of customer care is unacceptable, and I intend to escalate this matter to the relevant consumer protection authorities. No one should have to endure such appalling service.
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