We've been without the internet for the past 3 days now. I spoke to the Technical support advisors who are very rude, don't seem to care about what you have to say. I was with Vodacom for the past 2 years no once did I have these issues, I was forced to change to Mweb because I needed to get higher speeds. The advisor I spoke to today was taking the call for the sake of clearing the queue, he did not help me, did not even care that we have been without the services for the past 3 days now, I asked him to ring me back as we will get disconnected. He then goes and say he works in an inbound campaign and he cannot call. Meanwhile I work in a inbound campaign as well, however, if the call gets disconnected while assisting the customer you call them back. What a horrific experience, Mweb needs to do better and have agents that are willing to assist customers.
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