My husband placed an order for Fibre installation almost two months ago, and since then, we've experienced nothing but endless delays due to MWeb’s incompetence. He’s had to repeatedly chase them, making countless calls to correct their mistakes and try to speed up the process. On two separate occasions, customer service had the audacity to suggest canceling the order so it could be “escalated,” as if that would somehow resolve their failures.Not only has this been a colossal waste of time, but we've also had to spend a significant amount of money on airtime just to follow up with them. To make matters worse, because we've been without internet for so long, we've had to burn through a lot of money on mobile data—expenses that could’ve easily been avoided if MWeb knew how to do their job.Most of their customer support staff have been completely useless, offering no solutions, showing no knowledge of their own processes, and sounding utterly apathetic and disinterested. It’s shocking how unprofessional and dismissive they are. Despite my husband doing their job for them by constantly following up and troubleshooting their issues, MWeb still shows zero urgency or care. They don’t bother to provide updates—they simply sit back, showing complete disinterest in helping their customers.On Monday, my husband called to ensure the internet would finally be set up today after yet another error on MWeb’s part, where they needed to take over an existing line, which they had supposedly already seen on their system. Today, when he called to check, they suddenly claimed they couldn’t see the line. How does this make any sense?We’ve been waiting since the beginning of September, and we still have no internet. MWeb has been completely unhelpful and clearly couldn’t care less about their customers. This level of unprofessionalism, disappointment, and sheer incompetence is appalling for a service provider. I would never recommend MWeb to anyone and deeply regret not choosing a provider that actually values their work and their customers.
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