I believe new ISPs should target Mweb’s customers. Cancellations are impossible, customer support has an average hold time of 30 minutes, and after three days of trying to resolve an issue—while spending three times the service fee—it feels like they just don’t care. I’ve been posting complaints about them with no response. The agents seem clueless; I've called about the same issue over 30 times, and neither managers nor shareholders seem to be addressing their poor ratings. I can't be the only one frustrated with their service over the past week. I called again today, and the representative advised me to log a query for a quicker resolution. However, I’ve been waiting in chat for an agent to address my issue for the past two days.I’d like to know how long it will take to cancel my line, as I’m quite frustrated at this point. Today i found out that the incorrect email addresses were given and i must log a query which turns out to be a chat that i am still waiting on an agent for...What happened:Wow..... don't dare try and get a line manager online- still with your phone bill running up and i am waiting on a call still from the manager03 October 2024 : Expressing my deep frustration regarding the ongoing issues I have faced with your service. Despite making 16 calls( today is call 19),I am still without an internet connection, which is incredibly upsetting, especially considering that my phone call bill is already over R600.Each call has resulted in an average wait time of 20 minutes, only to have no one pick up. Additionally, I made a PayFast payment, which was processed 24 hours later, but I have yet to receive any confirmation or assistance regarding my connection issues.— feeling angry.I was advised to send proof of payment to all possible wrong email addressesThis lack of response is not only inconvenient but has resulted in significant loss of productivity and money on my end.The repeated messages I hear while on hold are becoming unbearable, and it’s clear that your customer service agents are not adequately addressing my concerns.At this point, I am seriously considering canceling my service and switching to a more reliable provider. Actually please share cancellation process on this post as well so that South Africans can just know how long it will take when they're unhappy with your serviceAs I await.............. oh and check the no response on Facebook from them too on facebook
Claim your business profile now and gain access to all features and respond to customer reviews.
