mweb.co.za

Mweb your service was worse than Telkoms

I've always been very happy with my mweb service. Today, I'm just beyond passed offI called in for technical assistance with the installation of my new modem. Waited 25 min to get through from my mobile. Finally got through half way through my call I couldn't hear the tech anymore. He kept saying can you hear me now. After answering no several times I lost my temper and said no matter how many times you ask I still can't hear you. He could hear me. I asked him to call back and give him my Landline number. He never called me back. That was 5 hours ago.I called in to speak to a sales consultant then asked to speak to technical I was put on hold and told there were 26 people ahead of me. So another 25 min wait. So i put down the phone. I emailed sos@ mweb.co.za and left an email asking for an urgent call back. Its been 6 hours and NOTHING!!!!!! If you're this busy at least have the decency to have a callback system where you call the client when they're 1st in line. So I'm now sitting with no Internet and no TV as I live stream for 8 hours now. &£#!^& I'M INCREDIBLY PISSED OFF still sitting with no resultsFURTHER FEEDBACKI'm trying to add a new product to my current contract with mweb.I sent them an email complaining about the poor service and saying I wanted to add a product. Sent this on Friday no one has bothered to contact me it's Tuesday now. What a joke. It doesn't matter how good your Internet is this service is unacceptable. I intend searching for a new provider. I'M DONE!!!!Here's the biggest joke while waiting for mweb to answer the phone I searched for new service providers and found one whose cheaper and gave me better service.Axxess thank you for your great prices and brilliant service.MWEB YOU SUCK I think you're even worse than Telkom

Date of experience: Feb 09, 2023