Where do I even begin with my horrific experience with MWEB? It has been an absolute nightmare from the moment we decided to give them a chance. I strongly advise everyone to stay away from this company if you value your sanity, time, and hard-earned money.Firstly, we made the mistake of cancelling our application with MWEB right after it was made. We even confirmed the cancellation multiple times over the phone, believing that our request was being acknowledged. Little did we know that MWEB’s idea of “cancellation” is to proceed with the installation anyway, as if our wishes meant absolutely nothing.To our disbelief, a group of their technicians arrived at our premises unannounced, only to find out that our gardener had inadvertently let them in. They shamelessly proceeded to install the line without our consent or authorization. When confronted about this flagrant breach of trust, MWEB had the audacity to deny any responsibility and insisted that our application had been cancelled. It took hours of frustrating phone calls to uncover the truth: MWEB was indeed the culprit occupying our line without permission.Instead of rectifying their mistakes and offering a genuine apology, MWEB decided to hold our line hostage. They shamelessly demanded payment for the installation we did not request or authorize in the first place. It is beyond comprehension how a company can operate with such blatant disregard for customer satisfaction and ethical business practices.Due to my work-from-home situation, I reluctantly decided to stick with MWEB, as I had no other immediate alternative. However, this decision came at a significant cost. MWEB’s incompetence and blatant lies resulted in me losing over 25% of my monthly salary. I cannot stress enough the financial burden this has placed on me and my family, all due to their sheer incompetence and dishonesty.Promises mean absolutely nothing to MWEB. Yesterday, they assured us that we would receive our router, only to let us down once again. Today, after waiting anxiously at home all day, we were informed that our router is mysteriously located in Durban (we are in Johannesburg). The level of unprofessionalism and lack of basic organizational skills displayed by MWEB is mind-boggling.In conclusion, MWEB is a prime example of how a company can fail at every level. Their customer service is abysmal, their communication is nonexistent, and their actions are downright unethical. I implore anyone reading this review to avoid MWEB at all costs. Save yourself the frustration, disappointment, and financial burden that comes with dealing with this inept and dishonest company.
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