Mweb’s customer service is an absolute joke. You wait over two hours just to get assistance, whether you’re calling or trying to chat to an agent. That alone is unacceptable.
What makes it even worse is that I’ve been in contact with them since 21st January. Every single time, I’m told there’s a “48-hour turnaround time”. It is now the 3rd February and I have still received no response, no resolution, and no follow-up. Just empty promises and endless waiting.
This is beyond frustrating , it’s unprofessional and shows a complete lack of respect for customers. If you value your time and sanity, think very carefully before dealing with Mweb.
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