I’ve been a regular customer of myBMI, but my recent experience has been deeply disappointing and has directly impacted my health.A failed order — despite using the same verified delivery address as previous successful orders — led to two missed weeks of Wegovy injections. This disrupted my weight loss treatment plan and caused unnecessary stress and frustration.Customer support was slow to respond and ultimately blamed me for the delivery failure, despite clear evidence that the address was correct. Their final response offered a refund but no investigation, no replacement, and no accountability. They even referred me to the ICO over data concerns instead of addressing the core issue.This is not just poor service — it’s a failure to take responsibility for a health-critical disruption. I expected better from a company that claims to support people on medical weight loss journeys.Avoid if you value consistency, accountability, and your health.
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