I’ve used MyBMI on and off for a year and have never had an issue until now. My order has been stuck on processing for a week and hasn’t budged. I contact customer support and they replied with the most generic, unhelpful response: We do normally advise 24 - 48 hours for this to be reviewed however we have had a high volume of orders which is causing a delay with this, unfortunately we can not provide a time frame for this. We are currently dealing with a high volume of orders so I am not able to provide a time frame of this. I do apologiseI understand they may be busy with orders, but to give this kind of response is simply unacceptable. Communication with paying customers is absolutely imperative. Please improve your customer service and communicate with the seemingly dozens of customers currently in the dark about when their medication is likely to arrive
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